Shipping Information
Our goal is to offer you the best shipping options, no matter where you live. Ensuring that we provide the very
highest levels of responsiveness to you at all times.
The time frame for order delivery is divided into two parts:
- * Processing time : Order verification, tailoring, quality check and packaging. All orders are sent to the manufacturer for dispatch within 24 hours after the order is placed. The manufacturer process the orders, which takes an additional 1–2 days.
- * Shipping time : This refers to the time it takes for items to be shipped from our warehouse to the destination. International delivery usually takes about 12–30 business days. US orders are shipped by e-packet, which is a US Postal Service product. After processing and leaving the warehouse, items usually take between 10 - 18 days to arrive at their destination but can take longer from time to time.
- Please note : You will be notified if there is any delay in your orders/packages. We appreciate your patience during this time.
How much does shipping cost?
For U.S. Orders over $50 are "Free Shipping" and the shipping cost for under $50 products are ranges from $9.00 - $15.00. No surprises and hidden fees at the checkout page. Enjoy Your Shopping. Thank You!
Buyer Protection
Full Refund: If you don't receive your order. You will get a full refund if your order does not arrive.
Payment Information
Our store accepts payments with: Paypal Express Checkout and Credit Cards with Shopify Payments.
Shopify Payments:
- * Payment Methods: Visa, Mastercard, American Express, Discover, JCB and Diners Club
- * Accelerated Checkouts: Shopify Pay, Apple Pay
Paypal Express Checkout:
- * PayPal and Venmo payments
If you need any additional information, please email us in support@mouseplayhouse.com or TheMousePlayHouse@gmail.com.
